At Online Shopping in Pakistan, we understand that sometimes you may need to return an item. That's why we offer a simple and hassle-free refund policy to make sure you're completely satisfied with your purchase. In this refund policy, we will outline everything you need to know about returning an item, including how to initiate a return, the time frame for returning items, and what conditions must be met for a successful return.
If you're not completely satisfied with your purchase, you may initiate a return by contacting our customer service team. You can either email us at onlineshoppinginpakistan.pk@gmail.com, or call us at 0345-2447869. Our customer service team is available 11am to 9pm to assist you with any questions or concerns you may have regarding your purchase.
Time Frame for Returns:
We offer a 15-day return policy, which begins from the date of purchase. If you decide you'd like to return an item, you must contact our customer service team within this time frame to initiate the return process.
To qualify for a return, the item must be in its original condition and packaging. It must not have been used or worn, and all tags and labels must be attached. Additionally, the item must be accompanied by a receipt or proof of purchase.
Once your return has been processed, we will notify you of the status of your refund. If the return is approved, your refund will be processed and applied to your original method of payment. Please note that it may take up to 2pm to 8pm for the refund to appear on your statement.
In some cases, we may offer store credit in lieu of a refund. If you'd prefer store credit, please let our customer service team know at the time of initiating the return.
There are certain items that are exempt from our refund policy. These include:
Conclusion: We take pride in offering top-quality goods and services to our clients. Our refund policy is set up to make sure you're happy with your purchase entirely. Please don't hesitate to get in touch with our customer service team if you have any queries or concerns about our refund policy.
